Dispatch & Shipping
We aim to dispatch orders within 1-3 working days of receiving them. Please note: Any orders received Friday-Sunday will not be dispatched until the following week.
We’ll send you an order confirmation email immediately after checkout. We’ll send another email once we’ve dispatched your order with your tracking number
If you have not received any emails from us, please check your junk/spam folder. If you can’t find any emails from us in your junk/spam folder either, you may have incorrectly entered your email address during checkout. Please contact us using the contact form, confirming your correct email address, and we can amend this on your order and re-send the confirmation emails.
UK Shipping is free for orders over £25, for orders under £25 shipping is calculated at checkout.
All UK orders are sent using Royal Mail Signed For 1st Class, a signature is required on delivery and a tracking number is provided for online dispatch confirmation and delivery confirmation once we have dispatched your order.
Please note: Royal Mail’s 1st Class Signed For is a fully recorded delivery and insured service but it is not fully tracked. The tracking will show when the item was dispatched and processed by Royal Mail but will only update again once delivery has been attempted
If no-one is available to sign for the parcel when its delivered, a card will be left with information on how to rearrange delivery or collect from a local Royal Mail collection point. If your delivery is left uncollected and you do not contact the Royal Mail, the parcel will be returned to us and an additional fee will be charged to send your order out again.
UK delivery is usually 1-3 working days (Mon-Sat) after dispatch to most UK mainland addresses, however this is not a guaranteed service and sometimes it can take up to 10 working days (Mon-Sat) before it arrives.
Please allow 10 working days (Mon-Sat) from the dispatch date before contacting us. Unfortunately we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail until 10 working days (Mon-Sat) after the dispatch date for UK shipping.
Shipping is calculated at checkout, please enter your shipping address and the shipping cost will update.
We ship all our products worldwide and for all international shipping we use Royal Mail’s International Tracked & Signed courier service (‘International Signed’, which is not tracked, may be the only service available in your country, please see Royal Mail’s delivery partners below for more info). This service is fully recorded delivery and will usually require a signature from the customer when it is delivered. The tracking will show proof of dispatch and be updated again when it leaves the UK, however we cannot guarantee any further updates form Royal Mail’s delivery partners after it leaves the UK and there may not be any further tracking updates until delivery has been attempted. Please note if no-one is available to sign for the parcel when delivery is attempted, a card will be left with information on how to rearrange delivery or collect from a local courier collection point. If your delivery is left uncollected and you do not contact the courier, the parcel will be returned to us and an additional fee will be charged to send your order out again.
For estimated international delivery times, please see https://www.royalmail.com/sending/international and select your country
International delivery can be up to 25 working days after dispatch, depending on the destination and the courier service available in your country, and may not include full tracking after the item leaves the UK. If you have not received your order within the delivery aim for your country (see https://www.royalmail.com/sending/international), please continue to allow 25 working days (Mon-Sat) from the dispatch date before contacting us.
Please allow 25 working days (Mon-Sat) from the dispatch date before contacting us. Unfortunately we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail until 25 working days (Mon-Sat) after the dispatch date for International shipping.
Unfortunately we cannot deliver to the following countries at this time: China, India, UAE
Customs Duty and Import Restrictions
You are responsible for abiding by any local laws that apply to you regarding the importation of any of the products we sell. Please check your country’s importation restrictions and laws prior to ordering from us. You are also responsible for any customs and import duty charges that may be applicable in your country when you purchase any of our products.
EU Customer Notice: From 1st January 2021 you may now need to pay additional import taxes, tariffs and customs fees when importing our products from the UK to an EU country. Please check your local importation laws and taxes before ordering.