We offer a 14-day money back guarantee on all our products provided the products are returned unused, in the original packaging and with everything included with that product, including the authenticity certificate, included band set and any other accessories or paperwork included with the product that is being returned. We will only process a full refund if all included items dispatched with the product are returned to us in the same condition they were dispatched.

Refunds will be processed through the relevant payment system once we've received and inspected the returned product/s.

All customers are required to pay for return shipping. This may be refunded (up to the same value as the shipping on your original order or £5 if shipping was free) upon receipt of the returned goods if the goods are being returned because they arrived to you in an unsatisfactory condition. However we will not refund any shipping costs if the goods are being returned because they have been ordered by mistake or have been used by the customer or are simply no longer wanted.

If products that are returned to us are found to have been used and/or damaged by the customer, we will not refund the return shipping costs or any value of the order.

To contact us regarding a return, please use our contact page here

To help us process your return faster, please tell us your order number when you purchased the products and the reason why you are returning them.