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We offer a 14-day money back guarantee on all our products, please use the link above to go to the product return request form (Returns will not be processed or refunded unless a product request form has been completed and submitted to us)
Please do not email us with your returns request, you will need to fill out the return request form
Please ensure that any orders are returned unused, in the original packaging and with
everything we sent, including the authenticity certificates, band sets
and any other accessories or paperwork included in the order. We will
only process a full refund if all items sent with the order are returned
to us in the condition they were sent.
Refunds will be processed through the relevant payment system once we've received and inspected the returned goods.
All customers are required to pay for return shipping. This may be
refunded (up to the same value as the shipping on your original order or £5 if shipping was free) upon receipt of the returned goods if the goods are being
returned because they arrived to you in an unsatisfactory condition.
However we will not refund any shipping costs if the goods are being
returned because they have been ordered by mistake or have been used by the customer or are simply no longer wanted.
If goods that are returned to us are found to have been damaged by the customer, we will not refund the return shipping costs or any value of the order.