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Returns

Shipping 'Brexit' Notice for EU/EEA Customers: The UK has now withdrawn from the EU/EEA and so should now be treated the same as any other non-EU/EEA country when importing our products. This means import tax, tariffs and customs fees may now be due when the products arrive in your country where they were not due before our withdrawal from the EU. Please check your local importation laws and taxes before ordering. It is your responsibility to understand and abide by the importation laws of your country, and pay any import duty and tax that may be due.


We offer a 14-day money back guarantee on all our products provided the products are returned unused, in the original packaging and with everything included with that product, including the authenticity certificate, included band set and any other accessories or paperwork included with the product that is being returned. We will only process a full refund if all included items dispatched with the product are returned to us in the same condition they were dispatched.

Refunds will be processed through the relevant payment system once we've received and inspected the returned product/s.

All customers are required to pay for return shipping. This may be refunded (up to the same value as the shipping on your original order or £5 if shipping was free) upon receipt of the returned goods if the goods are being returned because they arrived to you in an unsatisfactory condition. However we will not refund any shipping costs if the goods are being returned because they have been ordered by mistake, the wrong size/colour has been ordered or the product/s are simply no longer wanted.

If products that are returned to us are found to have been used and/or damaged by the customer, we will not refund the return shipping costs or any value of the order.

To contact us regarding a return, please use our contact page here

To help us process your return faster, using the contact page please tell us your order number and the reason why you are returning the product/s

Please note: After being processed, refunds to Debit Cards or Credit Cards may take a few days to appear on your bank statement (or credit card statement) depending on your service provider