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We offer a 14-day money back guarantee on all our products, please use the returns page here to arrange your return. Please do not simply return it to us without completing a returns request form and waiting for a reply from us or this may affect your return being processed properly.
Please ensure that any orders are returned unused, in the original packaging and with everything we sent, including the authenticity certificates, band sets and any other accessories or paperwork included in the order. We will only process a full refund if all items sent with the order are returned to us in the condition they were sent. Refunds will be processed through the relevant payment system once we've received and inspected the returned goods.
All customers are required to pay for return shipping. This may be refunded upon receipt of the returned goods if the goods are being returned because they arrived to you in an unsatisfactory condition. However we will not refund any shipping costs if the goods are being returned because they have been ordered by mistake or have been used by the customer or are simply no longer wanted. If goods that are returned to us are found to have been damaged by the customer, we will not refund the return shipping costs or any value of the order.