We offer a 14-day money back guarantee on all our products provided the products are returned unused and returned to us with everything included with that product, including the authenticity certificate, included band set and any other accessories or paperwork included with the product that is being returned. We will only process a full refund if all included items dispatched with the product are returned to us in the same condition they were dispatched.
Refunds will be processed through the relevant payment system once we’ve received and inspected the returned products.
All customers are required to pay for return shipping. This may be refunded to cover the costs of return postage (up to the same value as the shipping on your original order or £5 if shipping was free) once we receive the returned goods if the goods are being returned because they arrived to you in an unsatisfactory condition. However we will not refund any shipping costs (and may deduct the original shipping cost from the refund amount if shipping was free) if the goods are being returned because they have been ordered by mistake, the wrong size/colour has been ordered or the product/s are simply no longer wanted.
If products that are returned to us are found to have been used and/or damaged by the customer, we will not refund the return shipping costs or any value of the order.
To contact us regarding a return, please use our contact page here. To help us process your return faster, using the contact page please tell us your order number and the reason why you are returning the products.
Please note: After being processed, refunds to Debit Cards or Credit Cards may take a few days to appear on your bank statement (or credit card statement) depending on your service provider.