We dispatch orders most weekday afternoons and aim to dispatch orders within 1-3 working days of receiving them (our working days are Monday-Thursday)
Please note that any orders received Friday, Saturday and Sunday will not be processed until the following week.
We'll send you an email confirming your order immediately after checkout once the order has been accepted and payment has been received.
If you have not received a confirmation email after placing your order, please check your junk/spam folder!
If it is not in your junk/spam folder, you may have incorrectly entered your email during checkout. Please contact us using the contact form and we can amend this on your order and re-send the email.
We'll then send another email to you when your order has been dispatched with a tracking number and a link you can follow to the tracking website. Please check you have entered your email address correctly during the checkout process as the email address you enter will be where these emails are sent to. Please also check for these emails regularly and be sure to check your junk/spam folders (and white-list/safe-list our email address if you find us in your junk/spam folders so it doesn't happen again!)
Occasionally we do run out of stock or experience delays and we will try to contact you if there will be any significant delays to your order.
Please note: the Slingshot World magazine is not sent via a tracked and signed service (to help reduce the costs of shipping), this is why we charge separately on the product page for shipping of the magazine. The magazines are shipping individually and separately to anything else you may order and you will not receive tracking information for the magazine.
For UK deliveries we use Royal Mail's '1st Class Signed For' courier service. This is a tracked and insured service that will require a signature on delivery. If no-one is at the delivery location at the time of delivery, a card should be left with information on how to rearrange delivery or collect from your local post office sorting depot. If your delivery is left uncollected it is likely that it will be returned to us as undelivered, and an additional fee will be charged by us for re-delivery.
The Royal Mail aim to deliver this service within 1-3 days after dispatch, however this is not a guaranteed service and sometimes it can take up to 10 working days before it arrives, especially if you live in the Scottish Highlands or Northern Ireland. Please continue to check your tracking information and allow 10 working days from the dispatch date before contacting us, we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail before 10 days after dispatch.
UK Shipping Costs: (for orders under £25.00... all our UK shipping is FREE for orders over £25.00!)
less than 100g
100g - 499g
500g - 0.9kg
1kg - 1.9kg
We ship all our products worldwide and for all International shipping we use Royal Mail's International Tracked & Signed courier service. This will also require a signature at the time of delivery. If the delivery cannot be signed for, you should receive information to help you rearrange delivery or collection, however this will depend on the preferred partners policy in your country.
For more information on Royal Mail's preferred partners, please see the links below:
The Royal Mail aim to deliver to Europe within 5-7 working days after dispatch and worldwide within 7-10 working days after dispatch, however this is only an estimate and not guaranteed and it can take up to 28 working days to arrive depending on location/distance and courier services in your region.
Please note that additional delays may be experienced due to customs processing in your country, unfortunately this is out of our control and we can only advise that you contact your local customs office and the courier for futher updates.
Please continue to check the tracking information and allow 28 working days from the dispatch date before contacting us, we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail before 28 days after dispatch.
EU/International Shipping Costs:
less than 100g
£9.45 (Rest of World)
£12.95 (Rest of World)
500g - 0.9kg
£18.10 (Rest of World)
1kg - 1.9kg
£24.35 (Rest of World)
£50.00 (Rest of World)
Unfortunately, we do not offer any other courier services at this time
Customs Duty and Import Restrictions:
You are responsible for abiding by any local laws regarding the importation of products we sell, please check your local import restrictions and laws prior to ordering from us. You are also responsible for any customs and import duty charges that may be applicable in your country.