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If you still cannot find our confirmation email or dispatch email and you have checked your email's junk/spam folder, you may have incorrectly entered your email during checkout. Please contact us using the contact form, confirming your correct email address, and we can amend this on your order and re-send the email (please make sure you have entered your email address correctly on the contact form or we can't reply to you.)
Occasionally we do run out of stock or experience delays and we will contact you if there will be any significant delays to your order.
Please note: the Slingshot World magazine is not sent via a tracked and signed service (to help reduce the costs of shipping), this is why we charge separately on the product page for shipping of the magazine. The magazines are shipping individually and separately to anything else you may order and you will not receive tracking information for the magazine.
For UK deliveries we use Royal Mail's 1st Class 'Signed For' courier service. This is not a fully-tracked service but it shows when we have dispatched your order at the post office and is updated when delivery has been attempted. It is a fully insured service that will require a signature on delivery. If no-one is at the delivery location to sign for the parcel at the time of delivery, a card will be left with information on how to rearrange delivery or collect from a local Royal Mail collection point. If your delivery is left uncollected and you do not contact Royal Mail, the parcel will be returned to us and an additional fee will be charged by us for re-delivery.
Royal Mail's 1st Class 'Signed For' service is a recorded service but not a fully tracked service. This means the tracking information will update when the shipment has been dispatched and processed by the Royal Mail, but will only be updated again once delivery has been attempted.
The Royal Mail aim to deliver this service within 1-3 working days (Mon-Sat) after dispatch to most UK mainland addresses, however this is not a guaranteed service and sometimes it can take up to 10 working days (Mon-Sat) before it arrives. Please continue to check your tracking information and allow 10 working days (Mon-Sat) from the dispatch date before contacting us, we cannot make any inquiries or claims regarding missing/late shipments with the Royal Mail until 10 working days (Mon-Sat) after the dispatch date.
UK Shipping Costs:
(for orders under £25.00... all our UK shipping is FREE for orders over £25.00)
less than 100g £3.60
100g - 499g £4.40
500g - 0.9kg £6.50
1kg - 1.9kg £8.95
We ship all our products worldwide and for International shipping we use Royal Mail's International Tracked & Signed courier service ('International Signed', which is not tracked, may be the only service available in your country, please see Royal Mail's delivery partners below for more info). This will also require a signature at the time of delivery. If the delivery cannot be signed for, you should receive information to help you rearrange delivery or collection, however this will depend on the Royal Mail's delivery partner's policy in your country.
For more information on Royal Mail's delivery partners and their estimated delivery times to your country, please see the link below and select your country
Please note that additional delays may be experienced due to customs processing in your country, unfortunately this is out of our control and we can only advise that you contact your local customs office and the courier in your country (see above link) for further updates.
Please allow 28 working days (Mon-Sat) from the dispatch date before contacting us about your delivery, we cannot make any inquiries or claims regarding missing/late international shipments with the Royal Mail until 28 working days (Mon-Sat) after the dispatch date.
International Shipping Costs
less than 100g £8.60 (Europe) £9.45 (Rest of World)
100g -499g £10.15 (Europe) £12.95 (Rest of World)
500g - 0.9kg £12.50 (Europe) £18.10 (Rest of World)
1kg - 1.9kg £16.60 (Europe) £24.35 (Rest of World)
2kg+ £25.00 (Europe) £50.00 (Rest of World)
Unfortunately, we do not offer any other courier services at this time
Customs Duty and Import Restrictions
You are responsible for abiding by any local laws that apply to you regarding the importation of any of the products we sell.
Please check your country's importation restrictions and laws prior to ordering from us.
You are responsible for any customs and import duty charges that may be applicable in your country when you purchase any of our products.